Bonjour, Voila plusieurs mois (des dizaines de mois) que nous avons des problèmes de connexion, que ce soit filaire ou wifi.Des techniciens sont déjà venus changer le modem (Netgear->Technicolor), vérifier le signal au poteau, vérifier le signal à l’ampli et enfin l’ampli (il aura quand même fall

Bonjour, Je voudrais sécuriser mon réseau en mettant en place un filtrage des adresses mac. Le manuel d'utilisation du router le prévoit (Chap 3.4 "Mode expert" -> Filtrage des adresse MAC), mais cette option n'existe pas dans le menu du router. Pourriez-vous m'aider ? Merci d'avance, Alex

Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet.  Initially y

Bonjour, Pour le moment j'ai le pack trio un peu a 34-35 euros je pense + 18 euros de télédistribution et j'aimerais passer au pack trio todoo mais je ne sais pas quel sera la différence de prix ? Est ce que je de devrai payer l'installation etc ou la box evasion ou autre ? Un grand merci

Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n

My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.

This forum used to have an International section where there were some active discussions (https://forum.voo.be/categories/international). Where are these now? Don't tell me you simply removed them? :(

Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile.   Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I

Have other people been blocked from subscribing to VOO and their 50% offer? I tried yesterday and today (still advertised) but the website link to make the command is broken! Strange there is no message from VOO to communicate a problem with its website. 

Hello, I would like to cancel my sim card subscription since I already moved out of Europe. I had tried to contact the Voo customer care on the phone number but I think the procedure was not completed. Therefore, can you please help me cancel my subscription and deactivate my sim card. I would pr

Phone line and internet down since Saturday night.

Good afternoon, I inform you again that there is neither internet nor TV at home. A week ago we were without internet for nine days. I am really afraid of this. I just called VOO service but I didn´t understand the answering machine. Could anyone give me more information? We are trying not to

Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO

I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act

I want to cancel my contract as we are travelling from Belgium and we are vacating the current house. But VOO ask for proof. why is it required to provide that? we are cancelling after 3 years. we tried multiple times but didnt receive any help.